Your Family, Our Responsibility !
1. Meddirevol Healthcare Private Limited (WAY2CURE) acknowledges the significance of user privacy and commits to maintaining the confidentiality of user-provided information as both a data controller and processor
2. This Privacy Policy outlines the procedures for handling and securing users' Personal Information by WAY2CURE, its subsidiaries, and affiliates.
3.The scope of this Privacy Policy extends to any individual ('User') engaging with WAY2CURE's products or services through various customer interface channels, including websites, mobile sites, call centers, and offline offices.
4. In this Privacy Policy, the terms "you" or "your" refer to the User, while "we", "us", or "our" denote WAY2CURE. The term "Website" encompasses websites and mobile sites.
5. By accessing or using the Website or other Sales Channels, the User agrees to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using or accessing our Website or Sales Channels.
6. This Privacy Policy does not extend to third-party websites, mobile site and, even if linked to our Website. Users should be aware that privacy practices may differ significantly between WAY2CURE's business partners, advertisers, sponsors, or other linked sites. Therefore, it is advisable to review the privacy statements and policies of such third parties.
7. This Privacy Policy forms an integral part of the User Agreement with WAY2CURE. Any capitalized terms not defined herein shall hold the meanings ascribed to them in the User Agreement.
1. Please be aware that the data shared with WAY2CURE will primarily be processed in India and other jurisdictions where a third party engaged by WAY2CURE may process the data on its behalf.
2. By agreeing to this policy, you are explicitly consenting to WAY2CURE processing your personal information for the purpose(s) defined in this policy.
3. The data protection regulations in India or other mentioned jurisdictions may differ from those of your country of residence.
4. If you have any concerns regarding the processing of your data and wish to withdraw your consent, you may do so by writing to the following email address:
5. However, if data processing is essential for WAY2CURE to provide a service(s) to you, then WAY2CURE may not be able to serve or confirm your bookings after your withdrawal of consent.
6. For example, if you make a booking (service), certain personal information such as contact details, gender, baseline assessment, signs and symptoms, and previous medical records that may require specific attention or facility may have to be shared by WAY2CURE with its . They may further process this information to make suitable arrangements for your treatment plan.
7. A withdrawal of consent by you for WAY2CURE to process your information may severely inhibit WAY2CURE's ability to serve you properly. In such cases, WAY2CURE may have to refuse the booking of the service altogether.
8. Alternatively, a withdrawal of consent may unreasonably restrict WAY2CURE from servicing your booking (if a booking is already made), which may further affect your treatment plan or may compel WAY2CURE to cancel your booking.
1. Personal Information of the User encompasses data provided and collected during website registration, encompassing personal identity details like name, gender, marital status, religion, age, contact information such as email, postal addresses, phone numbers, and banking details.
2. Additionally, other information including transactional history, usernames, passwords, email addresses, and security-related details used for services, along with data generated by the user or third parties stored on servers, such as image files and documents, may be collected.
3. Data sourced from public domains or third-party sources, like social media channels, may also be gathered, including personal or non-personal information within account settings.
4. Furthermore, when making a booking for another patient through a registered WAY2CURE account, confirmation and representation are required, ensuring consent from each patient for information sharing with us and subsequent disclosure to the relevant service providers.
5. To utilize services effectively, identity documents such as PAN Card, Aadhar card, driving license, or voter ID are mandated to facilitate the auto-check-in facility.
The Personal Information collected may be used in various ways:
1. Booking Process: During booking, your Personal Information, including encrypted payment details such as cardholder name, credit/debit card number, expiration date, banking details, and wallet details, will be utilized. Additionally, information from your contacts list may be accessed or linked to facilitate bookings efficiently.
2. Reservation Management: Personal Information will be used to confirm reservations, update you on transaction statuses, send booking confirmations via SMS, WhatsWebsite, or other messaging services, and inform you of any changes to bookings.
3. Customer Service: Your information may be used to allow customer service to contact you when necessary.
4. Customization: Personal Information may be utilized to customize the content of the website and Mobile site.
5. Feedback and Improvement: Feedback through surveys, both online and off-line, is valued. Aggregated information from surveys is used to improve services, content, and features, while maintaining participant anonymity unless stated otherwise.
6. Marketing and Promotions: Personal Information is used for marketing promotions, research, and programs to identify preferences, develop programs, and enhance user experience. Users may receive updates, exclusive promotions, and marketing emails.
7. Enhancement of Services: Information provided by users is used to enhance and develop services. For instance, inquiries via email are responded to using provided Personal Information.
8. Reward Programs: WAY2CURE may launch reward programs, using Personal Information for enrollment and notification of program status. In case of reward winnings, Personal Information may be shared with third parties responsible for reward fulfillment.
9. Fraud Detection and Credit Verification: Personal Information may be verified, including credit information, for purposes such as fraud detection and offering bookings on credit. Aggregated data may also be shared with third parties engaged by WAY2CURE for tasks like payment processing and data hosting.
Overall, your Personal Information is used to streamline bookings, enhance user experience, conduct marketing activities, and improve services, with measures in place to ensure privacy and security.
WAY2CURE will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In certain circumstances, we may retain your Personal Information for extended periods, such as compliance with legal, regulatory, tax, or accounting requirements. When your personal data is no longer needed, we will ensure its secure deletion or storage in a manner that prevents further use by the business. Our retention of your personal information is driven by the need to provide services to you and others and to fulfill our legal obligations. We retain some personal data for legitimate purposes like security, fraud prevention, or regulatory compliance, such as maintaining records of transactions, communications, or disputes. If you wish to stop the use of your personal information or terminate services, you can request erasure of your data and account closure. It's important to note that even if you request deletion of your personal information, we may retain certain data from deleted accounts to serve our legitimate business interests.
1. WAY2CURE uses cookies to personalize user experiences on the website and tailor displayed advertisements.
2. Cookies, small pieces of information stored by browsers on devices' hard drives, enable more efficient service and access.
3. Cookies facilitate ease of access by remembering login details, requiring only passwords for subsequent logins.
4. Cookies may also be utilized to display advertisements or send offers based on user interests, provided they haven't opted out.
5. Third-party advertising servers or companies may place cookies to track advertisement effectiveness and aggregate user visit statistics.
6. Anonymous information collected via cookies is used to provide advertisements on the website or other platforms potentially relevant to users.
7. Most web browsers automatically accept cookies, but users can control cookie acceptance through browser settings.
8. Blocking WAY2CURE cookies may disable certain website features and hinder user experience.
9. Session data, including IP addresses, operating systems, and browsing activities, is automatically logged each time users access the website.
10. Session data analysis helps understand user behavior, diagnose server issues, and administer systems efficiently.
1. WAY2CURE shares your information with end service providers such as healthcare professionals, Medical Care Center, solely for fulfilling your booking. However, the usage of this information by service providers is beyond WAY2CURE's control.
2. WAY2CURE does not sell individual customer names or Personal Information to third parties, except for sharing information with business partners engaged for referral services or promotional benefits based on booking history.
3. Personal Information may be shared with affiliate entities to improve personalization and service efficiency or to address customer inquiries and requests related to bookings.
5. Certain filtered Personal Information may be shared with corporate affiliates or business partners offering products or services for better healthcare experiences or special benefits for WAY2CURE customers.
6. WAY2CURE may share Personal Information with third parties engaged to perform tasks on its behalf, including payment processing and data hosting.
7. Non-identifiable Personal Information may be used in aggregate form for statistical analysis and may be shared with advertisers, affiliates, and business partners for legitimate purposes.
8. Information may be disclosed by WAY2CURE if required by law, enforcement authorities, court orders, or for regulatory compliance, internal audits, system security, or protection of rights or properties. Such disclosure and storage may occur without the user's knowledge, and WAY2CURE shall not be liable for any resulting damages.
1. WAY2CURE offers users the option to share their experiences through reviews, ratings, and general poll questions.
2. Customers can also ask questions or provide answers regarding WAY2CURE services.
3. WAY2CURE may enlist a third party to gather feedback about recent service bookings, though participation is optional.
4. Users may receive emails, notifications (via SMS, Whatsapp, or other messaging services) to share reviews, answer questions, or engage in other feedback activities.
5. Reviews may be written or in video format and may be visible on other healthcare platforms.
6. User-generated content (UGC) collected by WAY2CURE includes reviews and ratings, question and answer interactions, and crowd-sourced data from poll questions.
7. Each user who contributes content will have a profile accessible to others, displaying information such as the number of services used, reviews written, questions asked and answered, and photographs posted.
1. You will occasionally receive email updates from us about fare offers.
2. You will also receive special offers and new WAY2CURE services updates.
3. We hope you will find these updates interesting and informative.
4. If you wish not to receive them, please click on the "unsubscribe" link.
5. Alternatively, you can follow the instructions in each email message.
1. Device & Website history: The website needs access to your device information, such as OS version, hardware model, and unique device identifier, to optimize your experience and utilize OS-specific features.
2. Identity: This permission allows the website to auto fill your email IDs, facilitate login through Facebook and Google+, and provide personalized offers based on your account details.
3. Location: Access to your location enables the website to offer location-specific deals, recommend nearby Transition Care Centers, and personalize your options based on your location.
4. SMS: With your permission, the website reads SMS to auto fill OTP during transactions, providing a seamless booking experience without leaving the website.
5. Phone: Access to make phone calls is required to directly connect with healthcare professionals and Transition Care Centers through the website.
6. Contacts: Permission to access contacts enables social features like sharing recovery progress with family members, with information stored and synced from your device.
7. Photo/Media/Files: The website uses these permissions to save map data locally, ensuring seamless map-based service selection even with low network bandwidth.
8. Wi-Fi connection information: Access to Wi-Fi connection data optimizes experiences such as detailed maps, better image loading, and more healthcare services/professionals to choose from.
9. Device ID & Call information: This permission helps uniquely identify users and pre-populate fields for a seamless booking experience.
10. Calendar: Access to your calendar enables the website to incorporate healthcare plans into your schedule.
11. Camera: Permission to use the camera within the website allows for tasks like uploading profile pictures and scanning QR codes for UPI payments.
12. Video/Audio: Access to upload videos and ensure clear audio in uploaded content enhances the review experience.
13. Phone Number: Permission to access phone numbers provides a seamless login experience, optimizes travel bookings, and enables UPI services.
14. IMEI/IMSI: This permission aids in identifying users uniquely and helps prevent fraud on the website.
15. Subscription Information: Access to subscription data helps optimize the website's performance based on your network.
16. SIM Serial Number: Access to SIM serial number aids in authenticating mobile numbers for UPI registration and preventing fraud.
17. Bluetooth: Permission to access Bluetooth enables seamless integration with third-party services for features like locking and unlocking self-driven vehicles.
1. All payments on the Website are secured.
2. It lets your browser automatically encrypt, or scramble, data before you send it to us.
3. The Website has stringent security measures in place.
4. These measures protect against the loss, misuse, and alteration of information under our control.
5. Whenever you change or access your account information, we offer the use of a secure server.
6. Once your information is in our possession, we adhere to strict security guidelines.
You have the option to withdraw consent for providing Personal Information or declining permissions on the Website at any time. Withdrawal may limit access or service provision. Kindly send to helloway2cure@gmail.com.
Disclaimer: If a patient passes away under the following conditions, the service provider and care center are not responsible:1. In the event of any disaster such as an earthquake, fire, etc.
2. If the patient expires during any type of emergency treatment, such as a any resuscitation procedure.
3. If patient pass away in hospital such as Sudden condition happen like cardiac arrest, Asthmatic attack, respiratory failure, Myocardial infarction etc.
4. If the patient's demise is due to a hidden disease that was not informed prior to admission.